Parcels that have left the store but whose LR is not yet entered. Enter the LR once the parcel office provides it — that moves the parcel to In Transit and notifies the customer.
Completed-orders report
⚙️ Couriers / Transporters
Manage the transport/courier list shown in the shipment dropdowns. Removing one here won't affect shipments that already used it. Staff can still type a one-off courier via "Other…".
Order
To ship — unfulfilled items
Record a parcel dispatched from the store. The LR usually isn't known yet — leave it blank and enter it later when the parcel office provides it (that moves the parcel to In Transit and notifies the customer).
Shipments for this order
⏳ Notify delay
A reassuring WhatsApp is sent to the customer. Add an expected delivery date and/or a note.